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Envelope-to: contato@sindsorvetes.com.br
Delivery-date: Mon, 11 Mar 2024 12:24:20 -0300
From: comercial@smtplw-14.com
To: contato@sindsorvetes.com.br
Subject: INTELIGENCIA EMOCIONAL NO ATENDIMENTO
Sender: Corporativa Treinamentos <comercial@corporativabrasil.com.br>
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Date: Mon, 11 Mar 2024 15:22:03 GMT
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nt-family: Symbol; mso-font-kerning: 0pt; mso-ligatures: none'>Transform=
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      modo de atender e construir rela=E7=F5es com os clientes. Vamos e=
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    style=3D"BORDER-TOP: #f0f0f0; BORDER-RIGHT: #f0f0f0; WIDTH: 368.25p=
t; BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDIN=
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B><SPAN 
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t; BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDIN=
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NT: -18pt; mso-add-space: auto"><SPAN 
      style=3D"FONT-SIZE: 12pt; FONT-FAMILY: Symbol; COLOR: black; mso-=
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PAN 
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      style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Calibri",sans-serif; BACK=
GROUND: white; COLOR: black; mso-fareast-language: PT-BR; mso-fareast-fo=
nt-family: Symbol; mso-font-kerning: 0pt; mso-ligatures: none'>Fundament=
os 
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      style=3D"FONT-SIZE: 12pt; FONT-FAMILY: Symbol; COLOR: black; mso-=
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      style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Calibri",sans-serif; BACK=
GROUND: white; COLOR: black; mso-fareast-language: PT-BR; mso-fareast-fo=
nt-family: Symbol; mso-font-kerning: 0pt; mso-ligatures: none'>Identific=
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      e compreens=E3o das pr=F3prias emo=E7=F5es;<o:p></o:p></SPAN></P>=

      <P class=3DMsoNormal 
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PAN 
      style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; CO=
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      style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Calibri",sans-serif; BACK=
GROUND: white; COLOR: black; mso-fareast-language: PT-BR; mso-fareast-fo=
nt-family: Symbol; mso-font-kerning: 0pt; mso-ligatures: none'>Import=E2=
ncia 
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PAN 
      style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; CO=
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      style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Calibri",sans-serif; BACK=
GROUND: white; COLOR: black; mso-fareast-language: PT-BR; mso-fareast-fo=
nt-family: Symbol; mso-font-kerning: 0pt; mso-ligatures: none'>Melhoria =

      das habilidades sociais no atendimento;<o:p></o:p></SPAN></P>
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PAN 
      style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; CO=
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      style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Calibri",sans-serif; BACK=
GROUND: white; COLOR: black; mso-fareast-language: PT-BR; mso-fareast-fo=
nt-family: Symbol; mso-font-kerning: 0pt; mso-ligatures: none'>Desenvolv=
imento 
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PAN 
      style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; CO=
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      style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Calibri",sans-serif; BACK=
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nt-family: Symbol; mso-font-kerning: 0pt; mso-ligatures: none'>Estrat=E9=
gias 
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ento 
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      style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; BA=
CKGROUND: white; COLOR: black; mso-fareast-font-family: Symbol; mso-font=
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/TR>
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      <P class=3DMsoNormal style=3D"MARGIN: 0cm; LINE-HEIGHT: normal"><=
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p></SPAN></P></TD></TR>
  <TR style=3D"mso-yfti-irow: 9">
    <TD 
    style=3D"BORDER-TOP: #f0f0f0; BORDER-RIGHT: #f0f0f0; WIDTH: 368.25p=
t; BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDIN=
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    vAlign=3Dtop width=3D491>
      <P class=3DMsoNormal style=3D"MARGIN: 0cm; LINE-HEIGHT: normal"><=
B><SPAN 
      style=3D'FONT-SIZE: 14pt; FONT-FAMILY: "Calibri",sans-serif; COLO=
R: #002060; mso-fareast-language: PT-BR; mso-fareast-font-family: "Times=
 New Roman"; mso-font-kerning: 0pt; mso-ligatures: none'>Modalidades 
      de Aplica=E7=E3o<o:p></o:p></SPAN></B></P></TD></TR>
  <TR style=3D"mso-yfti-irow: 10">
    <TD 
    style=3D"BORDER-TOP: #f0f0f0; BORDER-RIGHT: #f0f0f0; WIDTH: 368.25p=
t; BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDIN=
G-LEFT: 5.4pt; BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 5.4pt; BACKGROUND-CO=
LOR: transparent" 
    vAlign=3Dtop width=3D491>
      <P class=3DMsoNormal style=3D"MARGIN: 0cm 0cm 8pt; LINE-HEIGHT: 1=
05%"><SPAN 
      style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Calibri",sans-serif; LINE=
-HEIGHT: 105%; mso-fareast-language: PT-BR; mso-fareast-font-family: "Ti=
mes New Roman"; mso-font-kerning: 0pt; mso-ligatures: none'>Escolha 
      a melhor op=E7=E3o para sua empresa:<o:p></o:p></SPAN></P>
      <P class=3DMsoNormal 
      style=3D"MARGIN: 0cm 0cm 0cm 18pt; LINE-HEIGHT: normal; TEXT-INDE=
NT: -18pt; mso-add-space: auto"><B 
      style=3D"mso-bidi-font-weight: normal"><SPAN 
      style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Calibri",sans-serif; mso-=
fareast-language: PT-BR; mso-fareast-font-family: Calibri; mso-font-kern=
ing: 0pt; mso-ligatures: none'>1.</SPAN></B><B 
      style=3D"mso-bidi-font-weight: normal"><SPAN 
      style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; ms=
o-fareast-language: PT-BR; mso-fareast-font-family: Calibri; mso-font-ke=
rning: 0pt; mso-ligatures: none'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 
      </SPAN></B><B><SPAN 
      style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Calibri",sans-serif; mso-=
fareast-language: PT-BR; mso-fareast-font-family: "Times New Roman"; mso=
-font-kerning: 0pt; mso-ligatures: none'>In 
      Company Presencial: </SPAN></B><SPAN 
      style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Calibri",sans-serif; mso-=
fareast-language: PT-BR; mso-fareast-font-family: "Times New Roman"; mso=
-font-kerning: 0pt; mso-ligatures: none'>Cursos 
      customizados, de acordo com as necessidades de sua empresa e equi=
pe, com 
      instrutor indo at=E9 sua empresa.<o:p></o:p></SPAN></P>
      <P class=3DMsoNormal 
      style=3D"MARGIN: 0cm 0cm 0cm 18pt; LINE-HEIGHT: normal; TEXT-INDE=
NT: -18pt; mso-add-space: auto"><B 
      style=3D"mso-bidi-font-weight: normal"><SPAN 
      style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Calibri",sans-serif; mso-=
fareast-language: PT-BR; mso-fareast-font-family: Calibri; mso-font-kern=
ing: 0pt; mso-ligatures: none'>2.</SPAN></B><B 
      style=3D"mso-bidi-font-weight: normal"><SPAN 
      style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; ms=
o-fareast-language: PT-BR; mso-fareast-font-family: Calibri; mso-font-ke=
rning: 0pt; mso-ligatures: none'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 
      </SPAN></B><B><SPAN 
      style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Calibri",sans-serif; mso-=
fareast-language: PT-BR; mso-fareast-font-family: "Times New Roman"; mso=
-font-kerning: 0pt; mso-ligatures: none'>In 
      Company Online ao Vivo: </SPAN></B><SPAN 
      style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Calibri",sans-serif; mso-=
fareast-language: PT-BR; mso-fareast-font-family: "Times New Roman"; mso=
-font-kerning: 0pt; mso-ligatures: none'>Cursos 
      din=E2micos fornecidos remotamente, exclusivamente para sua empre=
sa, 
      permitindo participa=E7=E3o interativa e em tempo real.</SPAN><SP=
AN 
      style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; m=
so-fareast-language: PT-BR; mso-fareast-font-family: "Times New Roman"; =
mso-font-kerning: 0pt; mso-ligatures: none'><o:p></o:p></SPAN></P></TD><=
/TR>
  <TR style=3D"mso-yfti-irow: 11">
    <TD 
    style=3D"BORDER-TOP: #f0f0f0; BORDER-RIGHT: #f0f0f0; WIDTH: 368.25p=
t; BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDIN=
G-LEFT: 5.4pt; BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 5.4pt; BACKGROUND-CO=
LOR: transparent" 
    vAlign=3Dtop width=3D491>
      <P class=3DMsoNormal style=3D"MARGIN: 0cm; LINE-HEIGHT: normal"><=
SPAN 
      style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Calibri",sans-serif; COLO=
R: #002060; mso-fareast-language: PT-BR; mso-fareast-font-family: "Times=
 New Roman"; mso-font-kerning: 0pt; mso-ligatures: none'><o:p>&nbsp;</o:=
p></SPAN></P></TD></TR>
  <TR style=3D"mso-yfti-irow: 12">
    <TD 
    style=3D"BORDER-TOP: #f0f0f0; BORDER-RIGHT: #f0f0f0; WIDTH: 368.25p=
t; BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDIN=
G-LEFT: 5.4pt; BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 5.4pt; BACKGROUND-CO=
LOR: transparent" 
    vAlign=3Dtop width=3D491>
      <P class=3DMsoNormal style=3D"MARGIN: 0cm; LINE-HEIGHT: normal"><=
B><SPAN 
      style=3D'FONT-SIZE: 14pt; FONT-FAMILY: "Calibri",sans-serif; COLO=
R: #002060; mso-fareast-language: PT-BR; mso-fareast-font-family: "Times=
 New Roman"; mso-font-kerning: 0pt; mso-ligatures: none'>Veja 
      Tamb=E9m Outros Temas</SPAN></B><SPAN 
      style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Calibri",sans-serif; COLO=
R: #002060; mso-fareast-language: PT-BR; mso-fareast-font-family: "Times=
 New Roman"; mso-font-kerning: 0pt; mso-ligatures: none'><o:p></o:p></SP=
AN></P></TD></TR>
  <TR style=3D"mso-yfti-irow: 13">
    <TD 
    style=3D"BORDER-TOP: #f0f0f0; BORDER-RIGHT: #f0f0f0; WIDTH: 368.25p=
t; BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDIN=
G-LEFT: 5.4pt; BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 5.4pt; BACKGROUND-CO=
LOR: transparent" 
    vAlign=3Dtop width=3D491>
      <P class=3DMsoNormal 
      style=3D"MARGIN: 0cm 0cm 0cm 36pt; LINE-HEIGHT: normal; TEXT-INDE=
NT: -18pt; mso-add-space: auto"><SPAN 
      style=3D"FONT-SIZE: 12pt; FONT-FAMILY: Symbol; COLOR: black; mso-=
fareast-language: PT-BR; mso-fareast-font-family: Symbol; mso-font-kerni=
ng: 0pt; mso-ligatures: none; mso-bidi-font-family: Symbol; mso-themecol=
or: text1">=B7</SPAN><SPAN 
      style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; CO=
LOR: black; mso-fareast-language: PT-BR; mso-fareast-font-family: Symbol=
; mso-font-kerning: 0pt; mso-ligatures: none; mso-themecolor: text1'>&nb=
sp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 
      </SPAN><SPAN 
      style=3D'FONT-SIZE: 10.5pt; FONT-FAMILY: "Arial",sans-serif; COLO=
R: black; mso-fareast-language: PT-BR; mso-fareast-font-family: Symbol; =
mso-font-kerning: 0pt; mso-ligatures: none; mso-bidi-font-weight: bold; =
mso-themecolor: text1'>Forma=E7=E3o 
      de L=EDderes e Gestores de SAC</SPAN><SPAN 
      style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Calibri",sans-serif; BACK=
GROUND: white; COLOR: black; mso-fareast-language: PT-BR; mso-fareast-fo=
nt-family: Symbol; mso-font-kerning: 0pt; mso-ligatures: none; mso-theme=
color: text1'><o:p></o:p></SPAN></P>
      <P class=3DMsoNormal 
      style=3D"MARGIN: 0cm 0cm 0cm 36pt; LINE-HEIGHT: normal; TEXT-INDE=
NT: -18pt; mso-add-space: auto"><SPAN 
      style=3D"FONT-SIZE: 12pt; FONT-FAMILY: Symbol; COLOR: black; mso-=
fareast-language: PT-BR; mso-fareast-font-family: Symbol; mso-font-kerni=
ng: 0pt; mso-ligatures: none; mso-bidi-font-family: Symbol; mso-themecol=
or: text1">=B7</SPAN><SPAN 
      style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; CO=
LOR: black; mso-fareast-language: PT-BR; mso-fareast-font-family: Symbol=
; mso-font-kerning: 0pt; mso-ligatures: none; mso-themecolor: text1'>&nb=
sp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 
      </SPAN><SPAN 
      style=3D'FONT-SIZE: 10.5pt; FONT-FAMILY: "Arial",sans-serif; COLO=
R: black; mso-fareast-language: PT-BR; mso-fareast-font-family: Symbol; =
mso-font-kerning: 0pt; mso-ligatures: none; mso-bidi-font-weight: bold; =
mso-themecolor: text1'>Capacita=E7=E3o 
      para Atendentes de SAC</SPAN><SPAN 
      style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Calibri",sans-serif; BACK=
GROUND: white; COLOR: black; mso-fareast-language: PT-BR; mso-fareast-fo=
nt-family: Symbol; mso-font-kerning: 0pt; mso-ligatures: none; mso-theme=
color: text1'><o:p></o:p></SPAN></P>
      <P class=3DMsoNormal 
      style=3D"MARGIN: 0cm 0cm 0cm 36pt; LINE-HEIGHT: normal; TEXT-INDE=
NT: -18pt; mso-add-space: auto"><SPAN 
      style=3D"FONT-SIZE: 12pt; FONT-FAMILY: Symbol; COLOR: black; mso-=
fareast-language: PT-BR; mso-fareast-font-family: Symbol; mso-font-kerni=
ng: 0pt; mso-ligatures: none; mso-bidi-font-family: Symbol; mso-themecol=
or: text1">=B7</SPAN><SPAN 
      style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; CO=
LOR: black; mso-fareast-language: PT-BR; mso-fareast-font-family: Symbol=
; mso-font-kerning: 0pt; mso-ligatures: none; mso-themecolor: text1'>&nb=
sp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 
      </SPAN><SPAN 
      style=3D'FONT-SIZE: 10.5pt; FONT-FAMILY: "Arial",sans-serif; COLO=
R: black; mso-fareast-language: PT-BR; mso-fareast-font-family: Symbol; =
mso-font-kerning: 0pt; mso-ligatures: none; mso-bidi-font-weight: bold; =
mso-themecolor: text1'>Supervis=E3o 
      em Contact Center</SPAN><SPAN 
      style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Calibri",sans-serif; BACK=
GROUND: white; COLOR: black; mso-fareast-language: PT-BR; mso-fareast-fo=
nt-family: Symbol; mso-font-kerning: 0pt; mso-ligatures: none; mso-theme=
color: text1'><o:p></o:p></SPAN></P>
      <P class=3DMsoNormal 
      style=3D"MARGIN: 0cm 0cm 0cm 36pt; LINE-HEIGHT: normal; TEXT-INDE=
NT: -18pt; mso-add-space: auto"><SPAN 
      style=3D"FONT-SIZE: 12pt; FONT-FAMILY: Symbol; COLOR: black; mso-=
fareast-language: PT-BR; mso-fareast-font-family: Symbol; mso-font-kerni=
ng: 0pt; mso-ligatures: none; mso-bidi-font-family: Symbol; mso-themecol=
or: text1">=B7</SPAN><SPAN 
      style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; CO=
LOR: black; mso-fareast-language: PT-BR; mso-fareast-font-family: Symbol=
; mso-font-kerning: 0pt; mso-ligatures: none; mso-themecolor: text1'>&nb=
sp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 
      </SPAN><SPAN 
      style=3D'FONT-SIZE: 10.5pt; FONT-FAMILY: "Arial",sans-serif; COLO=
R: black; mso-fareast-language: PT-BR; mso-fareast-font-family: Symbol; =
mso-font-kerning: 0pt; mso-ligatures: none; mso-bidi-font-weight: bold; =
mso-themecolor: text1'>Capacita=E7=E3o 
      para Atendentes de Call Center</SPAN><SPAN 
      style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Calibri",sans-serif; BACK=
GROUND: white; COLOR: black; mso-fareast-language: PT-BR; mso-fareast-fo=
nt-family: Symbol; mso-font-kerning: 0pt; mso-ligatures: none; mso-theme=
color: text1'><o:p></o:p></SPAN></P>
      <P class=3DMsoNormal 
      style=3D"MARGIN: 0cm 0cm 0cm 36pt; LINE-HEIGHT: normal; TEXT-INDE=
NT: -18pt; mso-add-space: auto"><SPAN 
      style=3D"FONT-SIZE: 12pt; FONT-FAMILY: Symbol; COLOR: black; mso-=
fareast-language: PT-BR; mso-fareast-font-family: Symbol; mso-font-kerni=
ng: 0pt; mso-ligatures: none; mso-bidi-font-family: Symbol; mso-themecol=
or: text1">=B7</SPAN><SPAN 
      style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; CO=
LOR: black; mso-fareast-language: PT-BR; mso-fareast-font-family: Symbol=
; mso-font-kerning: 0pt; mso-ligatures: none; mso-themecolor: text1'>&nb=
sp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 
      </SPAN><SPAN 
      style=3D'FONT-SIZE: 10.5pt; FONT-FAMILY: "Arial",sans-serif; COLO=
R: black; mso-fareast-language: PT-BR; mso-fareast-font-family: Symbol; =
mso-font-kerning: 0pt; mso-ligatures: none; mso-bidi-font-weight: bold; =
mso-themecolor: text1'>Monitoria 
      da Qualidade no Atendimento</SPAN><SPAN 
      style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Calibri",sans-serif; BACK=
GROUND: white; COLOR: black; mso-fareast-language: PT-BR; mso-fareast-fo=
nt-family: Symbol; mso-font-kerning: 0pt; mso-ligatures: none; mso-theme=
color: text1'><o:p></o:p></SPAN></P>
      <P class=3DMsoNormal 
      style=3D"MARGIN: 0cm 0cm 0cm 36pt; LINE-HEIGHT: normal; TEXT-INDE=
NT: -18pt; mso-add-space: auto"><SPAN 
      style=3D"FONT-SIZE: 12pt; FONT-FAMILY: Symbol; COLOR: black; mso-=
fareast-language: PT-BR; mso-fareast-font-family: Symbol; mso-font-kerni=
ng: 0pt; mso-ligatures: none; mso-bidi-font-family: Symbol; mso-themecol=
or: text1">=B7</SPAN><SPAN 
      style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; CO=
LOR: black; mso-fareast-language: PT-BR; mso-fareast-font-family: Symbol=
; mso-font-kerning: 0pt; mso-ligatures: none; mso-themecolor: text1'>&nb=
sp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 
      </SPAN><SPAN 
      style=3D'FONT-SIZE: 10.5pt; FONT-FAMILY: "Arial",sans-serif; COLO=
R: black; mso-fareast-language: PT-BR; mso-fareast-font-family: Symbol; =
mso-font-kerning: 0pt; mso-ligatures: none; mso-bidi-font-weight: bold; =
mso-themecolor: text1'>Clientes 
      por Todos os Lados (Sempre h=E1 Algu=E9m para Servir!</SPAN><SPAN=
 
      style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Calibri",sans-serif; BACK=
GROUND: white; COLOR: black; mso-fareast-language: PT-BR; mso-fareast-fo=
nt-family: Symbol; mso-font-kerning: 0pt; mso-ligatures: none; mso-theme=
color: text1'> 
      <o:p></o:p></SPAN></P>
      <P class=3DMsoNormal 
      style=3D"MARGIN: 0cm 0cm 0cm 36pt; LINE-HEIGHT: normal; TEXT-INDE=
NT: -18pt; mso-add-space: auto"><SPAN 
      style=3D"FONT-SIZE: 12pt; FONT-FAMILY: Symbol; COLOR: black; mso-=
fareast-language: PT-BR; mso-fareast-font-family: Symbol; mso-font-kerni=
ng: 0pt; mso-ligatures: none; mso-bidi-font-family: Symbol; mso-themecol=
or: text1">=B7</SPAN><SPAN 
      style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; CO=
LOR: black; mso-fareast-language: PT-BR; mso-fareast-font-family: Symbol=
; mso-font-kerning: 0pt; mso-ligatures: none; mso-themecolor: text1'>&nb=
sp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 
      </SPAN><SPAN 
      style=3D'FONT-SIZE: 10.5pt; FONT-FAMILY: "Arial",sans-serif; COLO=
R: black; mso-fareast-language: PT-BR; mso-fareast-font-family: Symbol; =
mso-font-kerning: 0pt; mso-ligatures: none; mso-bidi-font-weight: bold; =
mso-themecolor: text1'>Comunica=E7=E3o 
      Assertiva no Atendimento</SPAN><SPAN 
      style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Calibri",sans-serif; BACK=
GROUND: white; COLOR: black; mso-fareast-language: PT-BR; mso-fareast-fo=
nt-family: Symbol; mso-font-kerning: 0pt; mso-ligatures: none; mso-theme=
color: text1'><o:p></o:p></SPAN></P>
      <P class=3DMsoNormal 
      style=3D"MARGIN: 0cm 0cm 0cm 36pt; LINE-HEIGHT: normal; TEXT-INDE=
NT: -18pt; mso-add-space: auto"><SPAN 
      style=3D"FONT-SIZE: 12pt; FONT-FAMILY: Symbol; COLOR: black; mso-=
fareast-language: PT-BR; mso-fareast-font-family: Symbol; mso-font-kerni=
ng: 0pt; mso-ligatures: none; mso-bidi-font-family: Symbol; mso-themecol=
or: text1">=B7</SPAN><SPAN 
      style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; CO=
LOR: black; mso-fareast-language: PT-BR; mso-fareast-font-family: Symbol=
; mso-font-kerning: 0pt; mso-ligatures: none; mso-themecolor: text1'>&nb=
sp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 
      </SPAN><SPAN 
      style=3D'FONT-SIZE: 10.5pt; FONT-FAMILY: "Arial",sans-serif; COLO=
R: black; mso-fareast-language: PT-BR; mso-fareast-font-family: Symbol; =
mso-font-kerning: 0pt; mso-ligatures: none; mso-bidi-font-weight: bold; =
mso-themecolor: text1'>ISO 
      10002 - Diretrizes Tratamento de Reclama=E7=F5es</SPAN><SPAN 
      style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Calibri",sans-serif; BACK=
GROUND: white; COLOR: black; mso-fareast-language: PT-BR; mso-fareast-fo=
nt-family: Symbol; mso-font-kerning: 0pt; mso-ligatures: none; mso-theme=
color: text1'><o:p></o:p></SPAN></P>
      <P class=3DMsoNormal 
      style=3D"MARGIN: 0cm 0cm 0cm 36pt; LINE-HEIGHT: normal; TEXT-INDE=
NT: -18pt; mso-add-space: auto"><SPAN 
      style=3D"FONT-SIZE: 12pt; FONT-FAMILY: Symbol; COLOR: black; mso-=
fareast-language: PT-BR; mso-fareast-font-family: Symbol; mso-font-kerni=
ng: 0pt; mso-ligatures: none; mso-bidi-font-family: Symbol; mso-themecol=
or: text1">=B7</SPAN><SPAN 
      style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; CO=
LOR: black; mso-fareast-language: PT-BR; mso-fareast-font-family: Symbol=
; mso-font-kerning: 0pt; mso-ligatures: none; mso-themecolor: text1'>&nb=
sp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 
      </SPAN><SPAN 
      style=3D'FONT-SIZE: 10.5pt; FONT-FAMILY: "Arial",sans-serif; COLO=
R: black; mso-fareast-language: PT-BR; mso-fareast-font-family: Symbol; =
mso-font-kerning: 0pt; mso-ligatures: none; mso-bidi-font-weight: bold; =
mso-themecolor: text1'>Gest=E3o 
      de Conflitos no Atendimento</SPAN><SPAN 
      style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Calibri",sans-serif; BACK=
GROUND: white; COLOR: black; mso-fareast-language: PT-BR; mso-fareast-fo=
nt-family: Symbol; mso-font-kerning: 0pt; mso-ligatures: none; mso-theme=
color: text1'><o:p></o:p></SPAN></P>
      <P class=3DMsoNormal 
      style=3D"MARGIN: 0cm 0cm 0cm 36pt; LINE-HEIGHT: normal; TEXT-INDE=
NT: -18pt; mso-add-space: auto"><SPAN 
      style=3D"FONT-SIZE: 12pt; FONT-FAMILY: Symbol; COLOR: black; mso-=
fareast-language: PT-BR; mso-fareast-font-family: Symbol; mso-font-kerni=
ng: 0pt; mso-ligatures: none; mso-bidi-font-family: Symbol; mso-themecol=
or: text1">=B7</SPAN><SPAN 
      style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; CO=
LOR: black; mso-fareast-language: PT-BR; mso-fareast-font-family: Symbol=
; mso-font-kerning: 0pt; mso-ligatures: none; mso-themecolor: text1'>&nb=
sp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 
      </SPAN><SPAN 
      style=3D'FONT-SIZE: 10.5pt; FONT-FAMILY: "Arial",sans-serif; COLO=
R: black; mso-fareast-language: PT-BR; mso-fareast-font-family: Symbol; =
mso-font-kerning: 0pt; mso-ligatures: none; mso-bidi-font-weight: bold; =
mso-themecolor: text1'>Negocia=E7=E3o 
      Aplicada ao Atendimento</SPAN><SPAN 
      style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Calibri",sans-serif; BACK=
GROUND: white; COLOR: black; mso-fareast-language: PT-BR; mso-fareast-fo=
nt-family: Symbol; mso-font-kerning: 0pt; mso-ligatures: none; mso-theme=
color: text1'><o:p></o:p></SPAN></P>
      <P class=3DMsoNormal 
      style=3D"MARGIN: 0cm 0cm 0cm 36pt; LINE-HEIGHT: normal; TEXT-INDE=
NT: -18pt; mso-add-space: auto"><SPAN 
      style=3D"FONT-SIZE: 12pt; FONT-FAMILY: Symbol; COLOR: black; mso-=
fareast-language: PT-BR; mso-fareast-font-family: Symbol; mso-font-kerni=
ng: 0pt; mso-ligatures: none; mso-bidi-font-family: Symbol; mso-themecol=
or: text1">=B7</SPAN><SPAN 
      style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; CO=
LOR: black; mso-fareast-language: PT-BR; mso-fareast-font-family: Symbol=
; mso-font-kerning: 0pt; mso-ligatures: none; mso-themecolor: text1'>&nb=
sp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 
      </SPAN><SPAN 
      style=3D'FONT-SIZE: 10.5pt; FONT-FAMILY: "Arial",sans-serif; COLO=
R: black; mso-fareast-language: PT-BR; mso-fareast-font-family: Symbol; =
mso-font-kerning: 0pt; mso-ligatures: none; mso-bidi-font-weight: bold; =
mso-themecolor: text1'>Perfis 
      de Clientes, como Atender?</SPAN><SPAN 
      style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Calibri",sans-serif; BACK=
GROUND: white; COLOR: black; mso-fareast-language: PT-BR; mso-fareast-fo=
nt-family: Symbol; mso-font-kerning: 0pt; mso-ligatures: none; mso-theme=
color: text1'><o:p></o:p></SPAN></P>
      <P class=3DMsoNormal 
      style=3D"MARGIN: 0cm 0cm 0cm 36pt; LINE-HEIGHT: normal; TEXT-INDE=
NT: -18pt; mso-add-space: auto"><SPAN 
      style=3D"FONT-SIZE: 12pt; FONT-FAMILY: Symbol; COLOR: black; mso-=
fareast-font-family: Symbol; mso-font-kerning: 0pt; mso-ligatures: none;=
 mso-bidi-font-family: Symbol; mso-themecolor: text1">=B7</SPAN><SPAN 
      style=3D'FONT-SIZE: 7pt; FONT-FAMILY: "Times New Roman",serif; CO=
LOR: black; mso-fareast-font-family: Symbol; mso-font-kerning: 0pt; mso-=
ligatures: none; mso-themecolor: text1'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&n=
bsp;&nbsp; 
      </SPAN><SPAN 
      style=3D'FONT-SIZE: 10.5pt; FONT-FAMILY: "Arial",sans-serif; COLO=
R: black; mso-font-kerning: 0pt; mso-ligatures: none; mso-bidi-font-weig=
ht: bold; mso-themecolor: text1'>5 
      Pilares da Qualidade no Atendimento</SPAN><SPAN 
      style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; m=
so-fareast-language: PT-BR; mso-fareast-font-family: "Times New Roman"; =
mso-font-kerning: 0pt; mso-ligatures: none'><o:p></o:p></SPAN></P></TD><=
/TR>
  <TR style=3D"mso-yfti-irow: 14">
    <TD 
    style=3D"BORDER-TOP: #f0f0f0; BORDER-RIGHT: #f0f0f0; WIDTH: 368.25p=
t; BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDIN=
G-LEFT: 5.4pt; BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 5.4pt; BACKGROUND-CO=
LOR: transparent" 
    vAlign=3Dtop width=3D491>
      <P class=3DMsoNormal style=3D"MARGIN: 0cm; LINE-HEIGHT: normal"><=
SPAN 
      style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Calibri",sans-serif; COLO=
R: #002060; mso-fareast-language: PT-BR; mso-fareast-font-family: "Times=
 New Roman"; mso-font-kerning: 0pt; mso-ligatures: none'><o:p>&nbsp;</o:=
p></SPAN></P></TD></TR>
  <TR style=3D"mso-yfti-irow: 15">
    <TD 
    style=3D"BORDER-TOP: #f0f0f0; BORDER-RIGHT: #f0f0f0; WIDTH: 368.25p=
t; BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDIN=
G-LEFT: 5.4pt; BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 5.4pt; BACKGROUND-CO=
LOR: transparent" 
    vAlign=3Dtop width=3D491>
      <P class=3DMsoNormal 
      style=3D"TEXT-ALIGN: center; MARGIN: 0cm 0cm 8pt; LINE-HEIGHT: 10=
5%" 
      align=3Dcenter><B><SPAN 
      style=3D'FONT-SIZE: 14pt; FONT-FAMILY: "Calibri",sans-serif; COLO=
R: #002060; LINE-HEIGHT: 105%; mso-fareast-language: PT-BR; mso-fareast-=
font-family: "Times New Roman"; mso-font-kerning: 0pt; mso-ligatures: no=
ne'>Or=E7amento? 
      Me chama no Whats: (11) 99112-8235<o:p></o:p></SPAN></B></P>
      <P class=3DMsoNormal 
      style=3D"TEXT-ALIGN: center; MARGIN: 0cm 0cm 8pt; LINE-HEIGHT: 10=
5%" 
      align=3Dcenter><SPAN 
      style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; L=
INE-HEIGHT: 105%; mso-fareast-language: PT-BR; mso-fareast-font-family: =
"Times New Roman"; mso-font-kerning: 0pt; mso-ligatures: none'><A 
      href=3D"https://wa.me/5511991128235"><SPAN 
      style=3D'FONT-SIZE: 14pt; FONT-FAMILY: "Calibri",sans-serif; COLO=
R: blue; LINE-HEIGHT: 105%'>https://wa.me/5511991128235</SPAN></A></SPAN=
><SPAN 
      style=3D'FONT-SIZE: 14pt; FONT-FAMILY: "Calibri",sans-serif; COLO=
R: #002060; LINE-HEIGHT: 105%; mso-fareast-language: PT-BR; mso-fareast-=
font-family: "Times New Roman"; mso-font-kerning: 0pt; mso-ligatures: no=
ne'><o:p></o:p></SPAN></P></TD></TR>
  <TR style=3D"mso-yfti-irow: 16">
    <TD 
    style=3D"BORDER-TOP: #f0f0f0; BORDER-RIGHT: #f0f0f0; WIDTH: 368.25p=
t; BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDIN=
G-LEFT: 5.4pt; BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 5.4pt; BACKGROUND-CO=
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    vAlign=3Dtop width=3D491>
      <P class=3DMsoNormal style=3D"MARGIN: 0cm; LINE-HEIGHT: normal"><=
SPAN 
      style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Calibri",sans-serif; COLO=
R: #002060; mso-fareast-language: PT-BR; mso-fareast-font-family: "Times=
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p></SPAN></P></TD></TR>
  <TR style=3D"mso-yfti-irow: 17">
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    style=3D"BORDER-TOP: #f0f0f0; BORDER-RIGHT: #f0f0f0; WIDTH: 368.25p=
t; BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDIN=
G-LEFT: 5.4pt; BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 5.4pt; BACKGROUND-CO=
LOR: transparent" 
    vAlign=3Dtop width=3D491>
      <P class=3DMsoNormal 
      style=3D"TEXT-ALIGN: center; MARGIN: 0cm 0cm 8pt; LINE-HEIGHT: 10=
5%" 
      align=3Dcenter><B><SPAN 
      style=3D'FONT-SIZE: 16pt; FONT-FAMILY: "Calibri",sans-serif; LINE=
-HEIGHT: 105%; mso-fareast-language: PT-BR; mso-fareast-font-family: "Ti=
mes New Roman"; mso-font-kerning: 0pt; mso-ligatures: none'>Melhore 
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R: #002060; LINE-HEIGHT: 105%; mso-fareast-language: PT-BR; mso-fareast-=
font-family: "Times New Roman"; mso-font-kerning: 0pt; mso-ligatures: no=
ne'><o:p></o:p></SPAN></P></TD></TR>
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    <TD 
    style=3D"BORDER-TOP: #f0f0f0; BORDER-RIGHT: #f0f0f0; WIDTH: 368.25p=
t; BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDIN=
G-LEFT: 5.4pt; BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 5.4pt; BACKGROUND-CO=
LOR: transparent" 
    vAlign=3Dtop width=3D491>
      <P class=3DMsoNormal style=3D"MARGIN: 0cm; LINE-HEIGHT: normal"><=
SPAN 
      style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Calibri",sans-serif; COLO=
R: #002060; mso-fareast-language: PT-BR; mso-fareast-font-family: "Times=
 New Roman"; mso-font-kerning: 0pt; mso-ligatures: none'><o:p>&nbsp;</o:=
p></SPAN></P></TD></TR>
  <TR style=3D"mso-yfti-irow: 19">
    <TD 
    style=3D"BORDER-TOP: #f0f0f0; BORDER-RIGHT: #f0f0f0; WIDTH: 368.25p=
t; BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDIN=
G-LEFT: 5.4pt; BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 5.4pt; BACKGROUND-CO=
LOR: transparent" 
    vAlign=3Dtop width=3D491>
      <P class=3DMsoNormal 
      style=3D"TEXT-ALIGN: center; MARGIN: 0cm; LINE-HEIGHT: normal" 
      align=3Dcenter><B><SPAN 
      style=3D'FONT-SIZE: 14pt; FONT-FAMILY: "Calibri",sans-serif; COLO=
R: #002060; mso-fareast-language: PT-BR; mso-fareast-font-family: "Times=
 New Roman"; mso-font-kerning: 0pt; mso-ligatures: none'>Corporativa 
      Brasil =96 Educa=E7=E3o Corporativa<o:p></o:p></SPAN></B></P>
      <P class=3DMsoNormal 
      style=3D"TEXT-ALIGN: center; MARGIN: 0cm; LINE-HEIGHT: normal" 
      align=3Dcenter><SPAN 
      style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Times New Roman",serif; m=
so-fareast-language: PT-BR; mso-fareast-font-family: "Times New Roman"; =
mso-font-kerning: 0pt; mso-ligatures: none'><A 
      href=3D"http://www.corporativabrasil.com.br/" target=3D_new><SPAN=
 
      style=3D'FONT-SIZE: 14pt; FONT-FAMILY: "Calibri",sans-serif; COLO=
R: blue'>www.corporativabrasil.com.br</SPAN></A></SPAN><SPAN 
      style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Calibri",sans-serif; COLO=
R: #002060; mso-fareast-language: PT-BR; mso-fareast-font-family: "Times=
 New Roman"; mso-font-kerning: 0pt; mso-ligatures: none'><o:p></o:p></SP=
AN></P></TD></TR>
  <TR style=3D"mso-yfti-irow: 20">
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    style=3D"BORDER-TOP: #f0f0f0; BORDER-RIGHT: #f0f0f0; WIDTH: 368.25p=
t; BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDIN=
G-LEFT: 5.4pt; BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 5.4pt; BACKGROUND-CO=
LOR: transparent" 
    vAlign=3Dtop width=3D491>
      <P class=3DMsoNormal 
      style=3D"TEXT-ALIGN: center; MARGIN: 0cm; LINE-HEIGHT: normal" 
      align=3Dcenter><B><SPAN 
      style=3D'FONT-SIZE: 14pt; FONT-FAMILY: "Calibri",sans-serif; COLO=
R: #002060; mso-fareast-language: PT-BR; mso-fareast-font-family: "Times=
 New Roman"; mso-font-kerning: 0pt; mso-ligatures: none'><o:p>&nbsp;</o:=
p></SPAN></B></P></TD></TR>
  <TR style=3D"mso-yfti-irow: 21">
    <TD 
    style=3D"BORDER-TOP: #f0f0f0; BORDER-RIGHT: #f0f0f0; WIDTH: 368.25p=
t; BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDIN=
G-LEFT: 5.4pt; BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 5.4pt; BACKGROUND-CO=
LOR: transparent" 
    vAlign=3Dtop width=3D491>
      <P class=3DMsoNormal 
      style=3D"TEXT-ALIGN: center; MARGIN: 0cm; LINE-HEIGHT: normal" 
      align=3Dcenter><B><SPAN 
      style=3D'FONT-SIZE: 14pt; FONT-FAMILY: "Calibri",sans-serif; COLO=
R: #002060; mso-fareast-language: PT-BR; mso-fareast-font-family: "Times=
 New Roman"; mso-font-kerning: 0pt; mso-ligatures: none'><o:p>&nbsp;</o:=
p></SPAN></B></P></TD></TR>
  <TR style=3D"mso-yfti-irow: 22; mso-yfti-lastrow: yes">
    <TD 
    style=3D"BORDER-TOP: #f0f0f0; BORDER-RIGHT: #f0f0f0; WIDTH: 368.25p=
t; BORDER-BOTTOM: #f0f0f0; PADDING-BOTTOM: 0cm; PADDING-TOP: 0cm; PADDIN=
G-LEFT: 5.4pt; BORDER-LEFT: #f0f0f0; PADDING-RIGHT: 5.4pt; BACKGROUND-CO=
LOR: transparent" 
    vAlign=3Dtop width=3D491>
      <P class=3DMsoNormal 
      style=3D"TEXT-ALIGN: center; MARGIN: 0cm; LINE-HEIGHT: normal" 
      align=3Dcenter><SPAN 
      style=3D'FONT-SIZE: 10pt; FONT-FAMILY: "Calibri",sans-serif; mso-=
fareast-language: PT-BR; mso-fareast-font-family: "Times New Roman"; mso=
-font-kerning: 0pt; mso-ligatures: none'>Caso 
      n=E3o deseje receber novos comunicados em contato@sindsorvetes.com.br, favor respon=
der esta 
      mensagem com a frase =93Remover da Lista=94 no assunto do e-mail.=
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Desenvolvendo a Intelig=EAncia Emocional no Atendimento
 
Aprenda a Gerenciar suas Emo=E7=F5es!

Transforme modo de atender e construir rela=E7=F5es com os clientes. Va=
mos explorar o poder da intelig=EAncia emocional no atendimento!
 
Conte=FAdo Program=E1tico
=B7         Fundamentos da Intelig=EAncia Emocional;
=B7         Identifica=E7=E3o e compreens=E3o das pr=F3prias emo=E7=F5e=
s;
=B7         Import=E2ncia da escuta ativa no atendimento;
=B7         Melhoria das habilidades sociais no atendimento;
=B7         Desenvolvimento da empatia;
=B7         Estrat=E9gias para autorregula=E7=E3o emocional;
=B7         Gerenciamento de Conflitos;
=B7         T=E9cnicas de negocia=E7=E3o no atendimento.
 
Escolha a melhor op=E7=E3o para sua empresa:
1. In Company Presencial: Cursos customizados, de acordo com as necessi=
dades de sua empresa e equipe, com instrutor indo at=E9 sua empresa.
2. In Company Online ao Vivo: Cursos din=E2micos fornecidos remotamente=
, exclusivamente para sua empresa, permitindo participa=E7=E3o interativ=
a e em tempo real.
 
Veja Tamb=E9m Outros Temas
=B7 Forma=E7=E3o de L=EDderes e Gestores de SAC
=B7 Capacita=E7=E3o para Atendentes de SAC
=B7 Supervis=E3o em Contact Center
=B7 Capacita=E7=E3o para Atendentes de Call Center
=B7 Monitoria da Qualidade no Atendimento
=B7 Clientes por Todos os Lados (Sempre h=E1 Algu=E9m para Servir! 
=B7 Comunica=E7=E3o Assertiva no Atendimento
=B7 ISO 10002 - Diretrizes Tratamento de Reclama=E7=F5es
=B7 Gest=E3o de Conflitos no Atendimento
=B7 Negocia=E7=E3o Aplicada ao Atendimento
=B7 Perfis de Clientes, como Atender?
=B7 5 Pilares da Qualidade no Atendimento
 
Or=E7amento? Me chama no Whats: (11) 99112-8235
https://wa.me/5511991128235
 
Melhore suas Habilidades Sociais no Atendimento!
 
Corporativa Brasil =96 Educa=E7=E3o Corporativa
www.corporativabrasil.com.br
 
 

Caso n=E3o deseje receber novos comunicados em contato@sindsorvetes.com.br, favor respond=
er esta mensagem com a frase =93Remover da Lista=94 no assunto do e-mail=
.

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